Frequently Asked Questions

What are your business hours?

Musicality is open Monday – Saturday from 10am-6pm Mountain Time. We are closed Sundays and major holidays.

What’s your return policy?

Return any of our products–no questions asked–within 14 days of purchase. (All items must be in perfect resalable condition to avoid a 20% restocking fee.)

What’s your rental policy?

Musicality rents student level band and orchestra instruments to all ages. For your rental we require your driver’s license, or state issued ID, a utility bill, and a major credit card. Instruments over $1000.00 require that we have your social security number and require a credit check. All rentals are billed monthly to your credit card. We offer and recommend a liability damage waiver, which protects and maintains your instrument during the life of the rental or purchase contact. This fee ranges from $6.00 to $11.00/month, depending on the instrument you select. We apply all rent paid toward the purchase of the instrument of your instrument as long as you are current with your payment. You may exchange your instrument for a different instrument offered in the rental program and we’ll apply your previous payments to the new instrument.

Do you offer on account billing?

Musicality offers 30 day net terms to churches, schools and organizations, and we accept purchase orders. Call us at 505-889-2735 for more information.

Do you ship items?

Yes, Musicality can ship your item anywhere in the world. We offer shipping for all of our products, and can arrange for drop shipment from the publisher, or distributor of items not in our stock. We offer tracking of your order from The U.S. Postal service, and from U.P.S. or FedEx. We offer budget shipping via the Post Office from as little as $4.00 per order.

What payment methods do you offer?

We accept all major credit cards, Apple Pay, and Samsung Pay in our store. We accept credit cards and PayPal as payments for our mail orders.

Do you special order items?

Yes, Musicality can special order most print music items from any domestic publisher with a 1-2 week turnaround time.